Human support for web3
Outsourced tier-one chat support services specializing in Ethereum application support, all at a startup friendly price.
Trusted by Clients
01 / Our service
Our team joins your Discord and provides rapid responses 24 hours a day, seven days a week.
We troubleshoot gas selection, pending transactions, token balances, product basics, web3 wallet issues
and more. When an issue needs your team, we collect the right context and deliver a clean escalation.
02 / About us
Serv.eth Support began after founder Micah Zoltu saw user questions going unanswered for hours or days
across Ethereum Discord communities, leading to user frustration. Originally Micah tried to help out
some of the projects themself by answering questions, but this quickly grew too time consuming.
Unfortunately, some applications don't have the volume of questions necessary to hire their own
in-house support team, but they also can't utilize traditional support outsourcing services because
Ethereum support is too technical.
By creating an Ethereum focused Discord support team, it allows us to be able to immediately provide
value to Ethereum applications without lengthy and expensive training on just the basics of Ethereum.
Serv.eth closes that gap with specialists who understand Ethereum before they ever enter your server.
You focus on the product. We make sure users feel heard.
03 / Testimonials
“Safe is extremely grateful for service the serv.eth team provides. They're able to operate autonomously in ambiguity and have been extremely helpful during challenging situations, all while still managing to deliver an exceptional service.”
Technical Support Manager
“Serv.eth has moderated the Quicknode Discord around the clock for more than four years. They keep the server tidy and the community safe, point builders to the right resources, and help them get the most out of Quicknode. That coverage lets our team focus on bigger operations knowing the community is in good hands.”
Growth
“The Serveth team were a reliable partner to Sablier for over two years, offering great value for money. They handled our customer support so well that we could pretty much forget about it internally and focus on building.”
Co-founder
04 / Pricing
Core service
$500
Per month
Complete support foundation
Discord onboarding, Ethereum and product support, plus around-the-clock presence.
Usage
$0.04
Per extra message
First 20,000 Free
Coverage for higher-volume channels when your community grows.
Usage
$3
Per extra question
First 100 Free
One support session, from troubleshooting through escalation.
Add-on
$100
Per month
Additional chat platform
Extend support to Telegram, Intercom, or another chat platform.
Add-on
$200
Per month
Additional non-chat platform
Add email or another case-based support platform.
Pay in ETH, DAI, or USDC as preferred modes of payment, but we are open to accepting payment in other coins/tokens as long as they are liquid enough for us to convert them on receipt.